Returns & Replacements
- Self Defense Products: Whatever you purchase, examine it, try it, use it for a full 90 days. If for any reason you wish to return it, just ask and we will cheerfully refund your money. We guarantee all products to be free of defects in workmanship and material for 90 days (unless manufacturer’s warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.
Surveillance Products: In order to qualify for a return, refund or an exchange please contact us. All refunds and exchanges must be preprocessed. Our quality control is a key ingredient to customer satisfaction and we test all of our products. Ultimately our client satisfaction is our priority.
Special orders, including hidden cameras, surveillance equipment and other hi-tech products may NOT be canceled. Returns for product that is damaged in shipment* will be accepted ONLY after preauthorization. All returns must be in original package. Replacement product, credits, or refunds will be made at our discretion.
CHARGES FOR SHIPPING & HANDLING ARE NON-REFUNDABLE.
All Products are guaranteed to be defect free in material and workmanship for 90 days. Manufacturer's warranty varies, please contact for specific warranty information per product. Provided no misuse or alteration to product has occured we will replace or repair at our discretion.
We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.
Orders are shipped within 24 hours (Monday-Friday). If we are not able to ship within that time, we will notify you by e-mail. Your satisfaction is guaranteed!
How is shipping figured?
We ship both UPS and USPS. You will choose the shipping method. Shipping is based on weight and destination. We use the published UPS or USPS rates, please note Pepper Sprays must be shipped by ground only. We cannot ship pepper sprays or stun guns out of the country.
How long does it take to receive an order?
We try to ship the same day we receive the order. We ship mostly with UPS to better track your shipment. Below is a chart to give you an idea of how long it will take to arrive to you or your customer.