Returns & Replacements
EM Self Defense & Security does not warrant or guarantee any products. Any applicable warranties or guarantees are those offered by the manufacturer. Generally, however, we are willing to help facilitate a return to the appropriate manufacturer. In some cases, the manufacturer authorizes EM Self Defense & Security to provide a brand-new item in place of a defective/damaged item. However, in many cases the manufacturers prefer to handle their own returns directly with the consumer. EM Self Defense & Security is not responsible for any freight fees, air shipping fees, or any other costs incurred during the return process. EM Self Defense & Security will gladly assist in merchandise returns, either directly or indirectly, for up to 30 days from the original purchase date only.
For more information on factory-direct returns, please contact the manufacturer or Customer Service at firstname.lastname@example.org.
Damaged in Shipment:
Returns for product that is damaged in shipment* will be accepted ONLY after preauthorization. All returns must be in original package. Replacement product, credits, or refunds will be made at our discretion.
CHARGES FOR SHIPPING & HANDLING ARE NON-REFUNDABLE.
All Products are guaranteed to be defect free in material and workmanship for 30 days. Manufacturer's warranty varies, please contact for specific warranty information per product. Provided no misuse or alteration to product has occurred we will replace or repair at our discretion.
Orders are shipped within 24 hours (Monday-Friday). If we are not able to ship within that time, we will notify you by e-mail. Your satisfaction is guaranteed!
How is shipping figured?
We ship both UPS and USPS. You will choose the shipping method. Shipping is based on weight and destination. We use the published UPS or USPS rates, please note Pepper Sprays must be shipped by ground only. We cannot ship pepper sprays or stun guns out of the country.
How long does it take to receive an order?
We try to ship the same day we receive the order. We ship mostly with UPS to better track your shipment. Below is a chart to give you an idea of how long it will take to arrive to you or your customer.